1. Agreement to these terms
These Terms of Service (“Terms”) form a binding agreement between you and GFC Scale LLC (“GFC Scale, ” “we,” or “us”). By accessing or using the website at https://gfcscale.com, the client portal at https://client.gfcscale.com, or any of our services (together, the “Services”), you agree to these Terms. If you do not agree, do not use the Services.
If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity.
2. The Services
GFC Scale provides operations strategy, automation, and consulting services, including AI-assisted analysis of business operations, delivered through our website, intake process, scheduled engagements, and a client portal. The scope and deliverables of any paid engagement are governed by a separate engagement letter or Letter of Agreement (“LOA”) signed by both parties; those engagement-specific terms control if they conflict with these Terms.
3. Eligibility and accounts
You must be at least 18 years old and capable of forming a legally binding contract to use the Services. You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. Notify us immediately at hello@gfcscale.com of any unauthorized use.
4. Acceptable use
You agree not to:
- Use the Services to violate any law or third-party right (intellectual property, privacy, publicity, contract).
- Upload malicious code, attempt to gain unauthorized access, probe for vulnerabilities, or interfere with the Services’ operation.
- Use automated means (scrapers, bots) to access the Services other than via published APIs we make available to you.
- Submit personal data about third parties without a lawful basis to do so.
- Misrepresent your identity, affiliation, or purpose in any inquiry or intake form.
- Resell, sublicense, or commercially exploit the Services without our prior written consent.
5. Fees, payment, and refunds
Some Services require payment. Fees, payment cadence, and refund terms are set out in the engagement letter or order confirmation that applies to your purchase. Unless that document says otherwise:
- Payment is due on the invoice date in US dollars.
- Late payments accrue interest at the lesser of 1.5% per month or the maximum permitted by law.
- Payments are processed by Stripe; you authorize us and Stripe to process the payment method you provide.
- Where the law gives you a statutory right to cancel a distance contract (e.g., the EU Consumer Rights Directive 14-day cooling-off period), you may exercise it by emailing hello@gfcscale.com within the statutory window. For services that begin during the cooling-off period at your request, you may be charged for the portion already performed.
6. Your content and our outputs
You retain all rights in the materials you submit to us (“Client Content”). You grant us a non-exclusive, worldwide, royalty-free licence to use Client Content solely to provide and improve the Services for you, including processing it through our sub-processors as described in the Privacy Policy.
Deliverables we prepare for you under a paid engagement (“Outputs”) are licensed to you for your internal business use on the terms set out in the LOA. We retain ownership of our underlying methodologies, frameworks, templates, and any general know-how — none of which incorporate your confidential information.
We do not use Client Content to train any AI model. Our AI sub- processor (Anthropic) operates under a zero-retention agreement and does not use your content to train its models.
7. Confidentiality
Each party will protect the other’s confidential information with at least the same care it uses for its own (and not less than reasonable care). Confidential information may be used only to perform these Terms and any LOA. Confidentiality obligations survive termination.
8. Third-party services
The Services rely on third-party providers (e.g., Vercel, Supabase, Stripe, Resend, Anthropic). We do not control those providers and are not responsible for their services beyond our contractual arrangements with them. Your use of any third-party service through ours may be subject to that provider’s terms.
9. Disclaimers
The Services are provided “as is” and “as available” to the maximum extent permitted by law. We disclaim all implied warranties, including merchantability, fitness for a particular purpose, non-infringement, and any warranties arising out of course of dealing or trade usage.
AI-assisted outputs are produced by statistical models and may contain errors. You are responsible for verifying material facts and decisions before acting on them. Nothing on the Services is legal, tax, accounting, or financial advice.
10. Limitation of liability
To the maximum extent permitted by law:
- Neither party will be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility.
- Our aggregate liability arising out of or relating to the Services will not exceed the greater of (a) the amount you paid us in the 12 months preceding the event giving rise to the claim, or (b) US$100.
- Nothing in these Terms excludes liability that cannot be excluded by law (e.g., death or personal injury caused by negligence, fraud, gross negligence, or wilful misconduct).
11. Indemnification
You will defend, indemnify, and hold us harmless from any third-party claim arising out of (a) your breach of these Terms or any law, (b) Client Content you submit, or (c) your misuse of the Services. We will promptly notify you of any such claim and reasonably cooperate with your defence at your expense.
12. Termination
Either party may terminate an engagement as set out in the LOA. We may suspend or terminate your access to the Services immediately if you materially breach these Terms or if continued provision would violate the law or expose us to material risk. Sections that by their nature should survive (payment, IP, confidentiality, disclaimers, limitation of liability, indemnification, governing law) will survive termination.
13. Governing law and dispute resolution
These Terms are governed by the laws of the State of Florida, USA, without regard to its conflict-of-laws principles. You and we irrevocably submit to the exclusive jurisdiction of the state and federal courts located in Broward County, Florida for any dispute arising out of or relating to these Terms, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.
The parties will attempt in good faith to resolve any dispute through informal negotiation before filing suit. The UN Convention on Contracts for the International Sale of Goods does not apply.
14. Changes to the Services and to these Terms
We may modify or discontinue parts of the Services at any time. We may update these Terms by posting a new version with an updated “ Last updated” date; material changes will be highlighted or notified separately. Your continued use of the Services after the new Terms take effect constitutes acceptance.
15. Miscellaneous
- Entire agreement: These Terms and any LOA are the entire agreement between you and us regarding the Services and supersede prior discussions.
- Severability: If any provision is held unenforceable, the rest remain in effect.
- Assignment: You may not assign these Terms without our written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or asset sale.
- No waiver: Our failure to enforce any provision is not a waiver of our right to do so later.
- Force majeure: Neither party is liable for delay or failure due to causes beyond reasonable control.
- Notices: Legal notices to us must be sent to legal@gfcscale.com. Notices to you may be sent to the email associated with your account.
16. Contact
Questions about these Terms: legal@gfcscale.com.